Posts Tagged ‘auto quality news’

Domestic Car Brands Carry Top Spots in Total Quality Impact

GM boasts most segment winners with seven.

by on Jun.16, 2016

Tesla was named the Best Model in the most recent Total Quality Impact survey from Strategic Vision.

The quality gap between domestic and foreign automakers has pretty much closed, but Asian brands still dominate in “value-related” segments while Europeans topped the luxury arena, according to Strategic Vision’s Total Quality Impact results.

Overall, Ford, General Motors, Fiat Chrysler and Tesla captured 16 segments, edging out their foreign competition. It’s the second time in the last four years that has happened, and largely because domestic automakers continue to produce innovative technologies appreciated by consumers.

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“We see time and again that for consumers, innovation does more to communicate quality than an absence of problems does,” said Christopher Chaney, senior vice president at Strategic Vision.   (more…)

How Can the Best Car Brands Also Be the Worst?

Sorting through an array of confusing car quality studies.

by on Jul.23, 2015

Fiat Chrysler recently took the top spot in a quality well as the bottom rung in a different quality survey.

Who is a potential car buyer supposed to trust when they’re looking for a high-quality car?

In its newly released APEAL study, widely followed research firm J.D. Power and Associates ranked Porsche number one among luxury marques while Mini was named the top “non-premium” brand. Yet, just a month before, another Power survey, the Initial Quality Study, ranked Mini well below average.

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The IQS also named Fiat the absolute worst of 33 brands, with Chrysler only slightly better. Yet, in the Total Quality Index published by research firm Strategic Vision last week, Fiat Chrysler was named the industry’s top-ranked manufacturer, with six models, including the little Fiat 500 and the Dodge Charger muscle car, named best-in-segment. And yet another study, the Vehicle Satisfaction Awards, put the Koreans at the top. (more…)

Fiat Chrysler Takes Top Honors in “Total Quality” Study

Charger, Challenger, Durango help push FCA to top spot.

by on Jul.17, 2015

The 2015 Fiat 500 Abarth edition.

Quality isn’t always measured the same way, or so one might surmise from the results of the latest annual Total Quality Index that puts Fiat Chrysler in the industry lead.

The trans-Atlantic automaker was the top manufacturer for the first time since the study was launched in 1995, according to California automotive research firm Strategic Vision, and FCA products ranked at the top of the class in six of 27 individual vehicle categories.

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The results come in sharp contrast to the findings of other recent surveys, such as the widely followed J.D. Power Initial Quality Study, where FCA was one of the bottom-ranked makers overall – Fiat the last among 33 brands and Chrysler ranked at 31st.

Officials at Strategic Vision counter that “counting problems” is no longer an effective way to measure quality, pointing out that even the worst brand is likely to experience just over one such complaint per vehicle.


America’s Highest-Quality Vehicles

The top-ranked models, by segment, in the 2015 J.D. Power IQS,

by on Jun.18, 2015

Porsche captured the top spot in J.D. Power's most recent Initial Quality Survey. The Boxster is the top choice in the compact sporty car category.

While fuel economy, design and performance are three of the factors that heavily influence the vehicles Americans choose when they go to the showroom, quality is often the deciding factor. The good news is that today’s cars, trucks and crossovers deliver better quality than ever, according to the latest J.D. Power Initial Quality Study.

Just two decades ago, the average vehicle was likely to suffer from as many as three to four “problems” during the first 90 days of ownership, early surveys revealed. But in the latest Power IQS, that’s down to barely one. And among the best models, many owners may find nothing to complain about at all while even the worst vehicles today would have been at the top of the chart at the turn of the Millennium.

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The 2015 Initial Quality Survey delivered some big surprises. For one thing, Kia was the second-ranked brand overall, behind only Porsche, and ahead of all the traditionally high-quality Japanese makers. Hyundai, at fourth, also led traditional quality benchmarks Lexus, Toyota and Honda. But which individual models topped the chart? (more…)

FCA Quality Chief Steps Down

Betts departs day after maker ranked last in quality.

by on Oct.28, 2014

Chrysler quality czar Doug Betts resigned a day after the company's brands finished at the bottom of Consumer Reports' quality rankings.

Just a day after Chrysler Group finished dead last in vehicle quality, the maker’s long-time quality chief Doug Betts stepped down to “pursue other opportunities.”

It was announced yesterday that Fiat Chrysler’s American brands – Chrysler, Dodge and Ram – were at the bottom of Consumer Reports’ annual reliability rankings and took a significant tumble from the previous year’s results.

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Betts, who had been Senior Vice President of Quality since 2009, will be replaced by Mark Chernoby, who will head quality for FCA, and Matthew Liddane, who will lead quality in North America for Chrysler Group. The appointments are effective immediately. (more…)

Kia, Audi, Jaguar Lead Annual Total Quality Index

Mercedes SL-Class takes top score in listing.

by on Jun.30, 2014

The Audi Q5 is one of three quality leaders produced by the German maker in this year's Total Quality Index from Strategic Vision.

With news of a record-setting number of recalls filling the eyes and ears of car and truck owners, finding out what brands produced the highest quality vehicles this year likely tops list of information wanted new vehicle buyers.

Strategic Vision released its 19th annual Total Quality Index winners today: Kia is the leader for non-luxury brands while Audi and Jaguar deadlocked for the luxury market.

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“What we learn from this year’s Total Quality results is the need for complete understanding of how buyers are influenced and it’s not just by counting problems,” says Alexander Edwards, President of Strategic Vision. (more…)

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