Archive for the ‘Quality and Reliability’ Category

Nissan Recalls 240K Vehicles for Potential Fire Problem

Action covers cars and utility vehicles.

by on Sep.21, 2018

Nissan's 2017 and 2018 Pathfinders are part of a recall of 240,000 vehicles due to possible fire hazard.

Nissan announced it is recalling nearly 240,000 cars and SUVs worldwide – 215K in the U.S. – because of a fire risk. The Japanese automaker is also recommending vehicle owners park the vehicles outdoors in some cases.

According to the automaker, due to faulty seals on the anti-lock brake pump, brake fluid can leak onto a circuit board, causing an electrical short and increasing the fire risk. Should an owner see the anti-lock brake warning light for more than 10 seconds after starting the engine, Nissan recommends not driving the vehicle and to park it outdoors away from homes and other structures or vehicles.

Safety News!

The recall covers certain 2015 to 2017 Nissan Murano, 2016 and 2017 Nissan Maxima, 2017 through 2018 Nissan Pathfinder and 2017 Infiniti QX60 vehicles. (more…)

General Motors Recalling 1.2 Million Trucks, Sport-Utes

Problem causing temporary power steering failure.

by on Sep.13, 2018

GM is recalling 2015 Chevy Silverado and GMC Sierra trucks for a problem with the truck's power steering..

General Motors is recalling more than 1.2 million full-size trucks and sport-utility vehicles to correct a steering problem causing crashes.

The company reveals that the power steering may fail and then recover due to a voltage drop in the vehicle’s electrical system. The dip makes the vehicles more susceptible to a loss of control and a crash.

Beyond the Headlines!

GM says it has reports of 30 incidents related to the problem, including two injuries. No deaths have been reported. (more…)

J.D. Power Targets Consumers with New Auto Website

Site will go beyond familiar quality and reliability awards.

by on Sep.07, 2018

JD Power is skipping the journalistic middleman and taking its information straight to the people.

It may be a familiar name to American new car buyers, but until now, J.D. Power and Associates has only reached out to consumers indirectly, largely by relying on traditional media outlets to summarize the results of familiar studies, such as the annual Initial Quality Survey.

Now, however, the California-based company wants to cut out the journalistic middleman, so to speak, by launching its own automotive website, JDPower.com. It will offer a much deeper dive than media coverage of those surveys alone can provide, giving readers access to what Power describes as “3 million verified owner experiences.”

Dig Deeper!

“J.D. Power is really a data company, and the data we’ve aggregated is truly amazing,” explained Troy Snyder, the vice president of the company’s new Consumer Division, which will publish the website. “The challenge was how to create a website and the tools that let consumers comb through that data as part of their shopping experience.” (more…)

Lexus, Volvo Tie for Top Spot in New Brand Survey

Overall, consumers slightly happier with ownership experience.

by on Aug.30, 2018

Volvo tied with Lexus for the top brand honors in the latest ACSI survey, receiving its highest score ever.

Vehicle owners in the U.S. are slightly happier with their ownership experience this year than last year, according to the latest American Customer Satisfaction Index.

The index, which is the result of surveys of car owners on their overall service and product experience with specific auto brands, creates a score between 1 to 100. According to the latest edition, the industry-wide score for 2018 is 82, up from 81 in 2017.

News You Can Trust!

“Car owners are often highly satisfied—they’ve kicked the tires enough times that they’re happy with their decision when they buy,” said David VanAmburg, managing director at ACSI.  (more…)

First Drive: 2019 Hyundai Santa Fe

Korean carmaker puts a premium face on its “value-priced” SUV.

by on Aug.27, 2018

The 2019 Hyundai Santa Fe gets a more classic, SUV look, starting with its redesigned grille.

There’s an old baseball adage: you can’t tell the players without a scorecard. That just might apply to the Hyundai Santa Fe. What started out as one sport-utility vehicle back in 2001 morphed into two, a few years back, with a new, three-row model retaining the Santa Fe name while the smaller, two-row became the Santa Fe sport.

With the fourth-generation crossover just coming to market, buyers might get a little confused. The three-row is now the Santa Fe XL – for extra length, we’ll assume – while the smaller version drops the Sport badge.

Reviews Now!

It would be too bad if any potential buyer is put off by this name game. The 2019 Hyundai Santa Fe has a lot going for it, and relatively few things to quibble about. While it retains the Korean carmaker’s traditional focus on “value pricing,” it is anything but cut-rate, with a number of features that give the gen-four Santa Fe a much more upscale feel than many of its mainstream competitors. And, despite the shortened name, it feels even more sporty than the outgoing SUV.

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Former Worker Countersues Tesla Over Sabotage Claim

Martin Tripp alleges automaker tried to cover up quality problems.

by on Aug.06, 2018

Former employee Martin Tripp claims he was fired after trying to report problems at Tesla's Gigafactory.

A former employee at the Gigafactory battery plant has sued Tesla after it claimed he committed sabotage and stole intellectual property.

Martin Tripp was fired by the battery-carmaker in June and subsequently sued by Tesla for allegedly sabotaging the company’s manufacturing system and also stealing its intellectual property. In turn, Tripp has filed a whistleblower complaint with the Securities and Exchange Commission, while also filing a lawsuit against Tesla.

News Now!

In the lawsuit, the former employee said the carmaker took action after he “raised his concerns about the seemingly exorbitant amounts of scrap” being produced at the Gigafactory, though “no action was taken.” Tripp even sent an email to Tesla CEO on May 16, 2018 expressing his concerns and backing them up with “graphical charts.”

(more…)

Ford, Takata Reach $299M Airbag Settlement

Deal helps vehicle owners recoup costs.

by on Jul.17, 2018

Ford and Takata reached a $299.1 million settlement to help offset the costs of owners with faulty airbag inflators in their cars.

Ford Motor Co. and Takata agreed to a $299.1 million settlement to allow the automaker to cover economic damages tied to the supplier’s faulty inflators. The deal covers about 6 million Ford vehicles with the inflators.

Takata produced airbag inflators that became unstable over time, inflating with too much force, spewing metal and plastic into the vehicle cabin. To date, 23 deaths and nearly 300 injuries have occurred as a result of the inflators.

News You Can Trust!

The terms of the deal, which is described as an economic loss settlement, were revealed in court documents filed in a federal court in Miami, according to Reuters. (more…)

Tata Motors “Cheapest Car” is No More: Nano is a No-No

Series of fires, poor marketing doom entry-level sedan.

by on Jul.13, 2018

After several fires, demand for the Tata Nano plunged to just 500 units in 2011.

The car that was once considered the second coming of the Model T is now at the end of its run: Tata Motors killed the Nano.

The small four-door car that was developed because Tata’s Motors Chairman Rajan Tata saw a family of four trying to navigate a street on a motorbike in a rain storm hit the end of its nine-year production run yesterday.

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That was in 2003 and it took Tata about six years to get the first of the small cars to production, including having to shift the plant from one region in India to another after protests by farmers in the area. (more…)

Big Surprises in 2018 JD Power Initial Quality Survey

Overall quality reaches record high – and Korean brands lead the surge.

by on Jun.20, 2018

The Genesis G90 topped its segment while the Genesis brand led the industry overall.

New vehicle quality has reached an all-time high according to the latest J.D. Power Initial Quality Survey, and the 2018 IQS reveals a number of surprising trends, starting with the fact that three Korean brands lead this year’s study.

The latest IQS, which looks at “things-gone-wrong” with vehicles during the first 90 days of ownership, reveals that traditional mechanical issues, whether powertrain problems or squeaks, rattles and wind noise, are today increasingly rare. Motorists are far more likely to experience issues with infotainment and advanced driver assistance systems, but many of those problems are also being addressed.

High Quality News!

“There’s no question that most automakers are doing a great job of listening to consumers and are producing vehicle quality of the highest caliber,” said Dave Sargent, the head of global automotive research for Power. “That said, some vehicle owners are still finding problems. As vehicles become more complex and automated, it is critical that consumers have complete confidence in automakers’ ability to deliver fault-free vehicles.”

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Korean Newcomer Genesis Tops Vehicle Satisfaction List

Nissan, GMC, Hyundai and Ram also score well in annual Vehicle Satisfaction Awards.

by on Jun.19, 2018

Genesis was the top brand overall in the 2018 VSA, while the G90 sedan was top Luxury Car.

Reflecting the massive shift from sedans and coupes to SUVs, CUVs and pickups, light trucks are doing a better job of pleasing buyers, at least if the 2018 Vehicle Satisfaction Awards are any indication. And SUVs are the most satisfying products of all, reports consulting and research firm AutoPacific, Inc.

But that isn’t a hard and fast rule. Genesis, the new Korean luxury brand that has yet to introduce its first utility vehicle, was the number one brand in the 2018 VSA, edging out more established competitors, such as Lexus, and achieving the highest score ever in the annual satisfaction study.

Best of the Best!

“In just two years, Genesis has reached a level of owner satisfaction unattained by more established luxury brands,” said AutoPacific President George Peterson, adding that the Genesis G90 sedan also won the VSA for Luxury Car for the second year in a row.

(more…)

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